3194 Thornfield Ln.
Flint, MI, 48532
December 3, 2012
Wal-Mart Stores Inc.
Consumer Complaint Division
77823 Wikins Street Bentonville, Arkansas, 64320
Dear Wal-Mart Stores Inc.:
Re: The cleanliness of your men's restroom
On November 5, 2012, I bought a gallon of Mobile One 5W 30 synthetic oil and a Fram synthetic oil truck filter. My purchase was made during lunch time between 12:00 pm. and 1:00 pm at the Court Street store location. I also was going to purchase a Subway sandwich for lunch there but my mind was changed when I used your restroom facilities.
Unfortunately, your public men's restroom looked disgusting, smelled really unpleasant, and had not been detailed cleaned in a long time. There were bugs the all of the light fixtures. spider webs were located in the top corners of the ceilings, walls, and base boards. Someone had spit on all of the mirrors. There were what appeared to be dried boogers on the walls between the mirrors. The tile grout was white between the tiles on the walls but was dirty looking down by the floor base board and over all of the floor. The toilets and urinals were dirty on the outside and really nasty on the inside. I am disappointed because I enjoy shopping in your stores but this is unacceptable. This is not the first time I have experience the men's public rest room looking in this condition.
To resolve the problem, I would appreciate your company making public rest room cleaning seriously and make it your number one company wide priority. Your customers deserver clean, safe, and secure rest room facilities to use and visit.
I look forward to your reply and a resolution to my problem and will wait until January 30, 2013 before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address, email, or by phone at 810-964-2597..
Sincerely,
Shun J. Smith
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